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Welcome to our store
Return Policy:
For any queries regarding returns, please visit our FAQ page. Navigate to the relevant question matching your query to access our contact form. Once submitted, our team aims to respond within two working days. Our Customer Service team operates Monday to Friday from 9:30 AM to 4:30 PM. You can reach us during these hours hello@pchy.co.uk.
Please note that all correspondence is conducted in English.
This return and exchange policy complements your statutory rights and is separate from your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Return Process:
Please ensure you retain your invoice. PCHY gladly accepts online returns for all item(s) within 28 days of receipt, provided the item(s) are in resalable condition, including original packaging, tags, and/or labels.
In the event of a faulty item(s), please contact our customer services team for assistance. Items must be returned in their original packaging, unsealed, unopened, and unused. Return shipping fees are the responsibility of the customer.
To initiate a return:
International customers are responsible for arranging and covering the cost of return shipments with their local postal service.
How to Initiate a Return:
Send an email to hello@pchy.co.uk with "Return: [your order number]" as the subject line. In the email, specify the item(s) you wish to return, and our team will guide you through the next steps.
Thank you for choosing PCHY. If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact us. We're here to ensure your shopping experience exceeds your expectations.
PCHY
hello@pchy.co.uk
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