Exchange Policy

Exchange Policy:

At PCHY, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our exchange policy below:

  1. Eligibility for Exchange:
  • Items eligible for exchange must be unused, unworn, and in the same condition as received.
  • Original tags, packaging, and proof of purchase must accompany the item.
  • Certain items, such as perishable goods, personalized items, and clearance items, may not be eligible for exchange. Please refer to specific product listings for details.
  1. Timeframe for Exchange:
  • Customers may request an exchange within 14 days from the date of purchase.
  • Exchanges requested beyond this timeframe of 14 days may be subject to approval on a case-by-case basis.
  1. Process for Exchange:
  • To initiate an exchange, please contact our customer service team at
  • Provide your order number and details of the item(s) you wish to exchange.
  • Our customer service team will guide you through the exchange process, including any necessary documentation and shipping instructions.
  1. Inspection and Approval:
  • Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
  • If the item(s) pass inspection, we will proceed with the exchange as requested.
  • If the item(s) do not meet the eligibility criteria, we reserve the right to refuse the exchange.
  1. Exchange Options:
  • Customers may choose to exchange the item(s) for another product of equal or lesser value, subject to availability.
  • If the desired exchange item is of greater value, the customer will be responsible for paying the price difference.
  • Refunds will not be provided for exchanges of lesser value. Any remaining balance will be issued as store credit.
  1. Shipping Costs:
  • Customers are responsible for all shipping costs associated with the exchange, unless the exchange is due to an error on our part (e.g., wrong item shipped, defective product).
  1. Final Sale Items:
  • Some items may be designated as final sale, meaning they are non-returnable and non-exchangeable. Please refer to specific product listings for details.
  1. Exceptions and Special Circumstances:
  • We understand that certain situations may require flexibility beyond our standard policy. Please reach out to our customer service team to discuss any special circumstances, and we will do our best to accommodate your needs.
  1. Policy Updates:
  • PCHY reserves the right to update or modify this exchange policy at any time without prior notice. Any changes will be reflected on our website.

Thank you for choosing PCHY. If you have any questions or concerns regarding our exchange policy, please don't hesitate to contact us. We're here to ensure your shopping experience exceeds your expectations.